When accompanied by the original or gift receipt, and in its original packaging, regularly priced merchandise can be refunded within 10 days of receiving. Return shipping fees will apply. Delivery fees are non-refundable. Sale items are non-returnable. Me & You Designs reserves the right to decline returns or exchanges of items that are not in “as-new” condition due to damage or misuse by the customer. Me & You Designs also reserves the right to decline returns or exchanges not made within the 10-day period.
In the unlikely event your item arrives either damaged or defective, please contact Customer Service immediately at firstname.lastname@example.org. To help resolve your issue, we will ask for photos or videos to determine the best course of action (e.g. replacement, exchange, or refunds). All claims must be made within 10 days of delivery. Any claims made after 10 days will not be accepted.
For further information on our return policy, please email us at email@example.com.
Once a package leaves our warehouse, we are no longer responsible for lost or stolen packages.
If your package shows delivered, but you have not received it please reach out to FedEx Customer Service at 1 (800) 463-3339. Due to privacy concerns, Me & You Designs cannot reach out to FedEx on behalf of the customer.
Me & You Designs does its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery.
HOW TO MAKE A RETURN
If you would like to make a return, please reach out to Me & You Designs Customer Service at firstname.lastname@example.org to verify return eligibility before sending items back.
If you wish to make a return, please indicate the following:
- Reason for return
- Order number
- Product description
Please note that a restocking fee of 15% of the order total will be applied on all returns
Pack and seal your return securely in the original package. Include the original packing slip with the indicated information above.
Eligible returns will receive a refund.
Refunds will be processed when the item(s) have been received. Upon return, your item will be inspected. If eligible, credits will be issued for the purchase price. Please allow up to 14 days for your credit to process.
- Sale items
- Damaged items
- Items not in original packaging
- Items without proof of purchase (receipt or gift receipt)
CREDITS TO YOUR CHARGE CARD
Credit Card refunds will only be credited to the credit card or account used on the original purchase. It will take up to 14 days from the date Me & You Designs has received your return for your account to be credited.
COLOR & FINISH
Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how products are crafted, the uniqueness of each item varies from piece to piece. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.